Effective Date: 7/14/2025

Complete Health Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mycompletehealth.net, in accordance with federal and Minnesota State Law. Please read this policy carefully to understand our views and practices regarding your personal data

1. Information We Collect

We may collect certain types of information that you voluntarily provide to us through contact forms, appointment bookings, newsletter signups, or clinical paperwork, including but not limited to:

• Full Name

• Email Address

• Phone Number

• Mailing Address

• Requested or Scheduled Appointment Information

• Health Information, including any information submitted through patient intake or consultation forms

• Billing or Payment Information, when applicable (note: payment details are securely processed by third-party providers and not stored on our servers)

Additionally, we may automatically collect certain information when you visit our website, such as:

• IP Address

• Browser Type and version

• Operating System

• Date and time of access

• Pages or content accessed on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, support, and enhance chiropractic and related healthcare services provided by our clinic.

• To schedule, confirm, and manage patient appointments and service interactions

• To communicate important administrative updates, including confirmations, reminders, and changes to appointments or services

• To respond to inquiries, patient service requests, and other communications submitted through our website or by phone

• To facilitate billing, process payments securely, and manage related financial transactions through authorized third-party processors

• To monitor and improve the functionality, performance, and user experience of our website and digital platforms

• To fulfill our obligations under applicable federal and Minnesota state laws, including health records, insurance, and privacy regulations

3. Sharing Your Information

We do not sell, lease, or trade your personal information or health information. We may, however, disclose your information to third parties under limited and legally permissible circumstances, including the following:

• Service Providers: We may disclose your information to trusted third-party vendors who assist in delivering services on our behalf, such as appointment scheduling, data hosting, technical support, or email communication platforms. These providers are contractually obligated to safeguard your information and use it only as directed.

• Legal Requirements: We may disclose your information when required to do so by law, subpoena, court order, or government request, or if we believe such disclosure is necessary to comply with legal obligations, protect our rights, ensure patient safety, or prevent unlawful activity.

• Payment Processors:  When you submit a payment, your billing details are securely transmitted to and processed by third-party payment processors. We do not retain or store your full credit card or banking information on our servers.

4. Data Security

We employ reasonable administrative, technical, and physical safeguards designed to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and staff training in compliance with HIPAA and applicable Minnesota data protection laws.

Please note, however, that no method of data transmission or storage over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

As a patient or website user, you have certain rights regarding your personal and health information, as provided under federal and Minnesota law. These rights include the ability to:

• Request access to, review, or obtain a copy of your personal or health information maintained by our clinic

• Request correction of inaccurate or incomplete records

• Withdraw your consent to the use or disclosure of your information, where such processing is based on consent and not otherwise required by law

• File a complaint if you believe your privacy rights have been violated. You may contact our office directly or submit a complaint to the Minnesota Department of Health or the U.S. Department of Health and Human Services (HHS), Office for Civil Rights. We will not retaliate against you for filing a complaint.

6. Third-Party Links

Our website may contain links to external websites operated by third parties. These links are provided for your convenience, but we do not control and are not responsible for the content, privacy practices, or policies of any third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

7. Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page along with a revised "Effective Date" at the top of the policy. Your continued use of our website after such updates constitutes your acknowledgment and acceptance of the revised terms. We encourage you to review this Privacy Policy regularly.

8. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us using the information below|:

Attn: Privacy Officer

Complete Health Center
111 Jewett St, Marshall, MN 56258
connect@mycompletehealth.net
507-532-4355

We are committed to protecting your privacy and will respond to your inquiry in a timely and respectful manner